Frequently Asked Questions
Our Jewelry
Q. Is your jewelry really
one-of-a-kind?
Each piece of designer jewelry is unique. We limit our supplies of
certain jewelry elements to ensure that each piece is the only one
of its kind. In addition, because we use semi-precious minerals in
many of our designs, nature helps. The beautiful stones and beads
that are part of our designs are one-of-a-kind as a result
of their origins in nature. We may use similar materials in
different designs or a similar design of different
materials and components, but each is one-of-a-kind.
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Q. Can I purchase two or more of
the same jewelry item?
Your Jewelry Box purchases limited quantities of jewelry
components. We take pride in creating unique jewelry designs –
one-of-a-kind. A similar design may be made in other materials or
the same materials may be used in other designs. However, if you have a
specific request, please contact us.
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Q. Can you make a pair of earrings to
match the necklace I bought?
We may be able to make earrings that coordinate with a particular necklace, pendant, bracelet or
watch, assuming we have the needed materials on hand. If you would like
to discuss coordinating items, please call us at 860-623-6394 or send an
email to info@jewelryboxus.com.
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Q. How should I care for my
jewelry?
Your Jewelry Box designs and makes jewelry from a variety of
materials. Here are some suggestions for keeping you jewelry looking
its best:
Precious metals – sterling silver or
gold fill: Use a jewelry polishing cloth to remove
tarnish – a natural occurrence – and restore shine. Chemically
treated cloths are available at jewelry and department stores.
Do not use a chemically treated cloth on the following stones: amber,
coral, emerald, ivory, jadeite, lapis, malachite, opal, pearls
or turquoise.
Semi-precious minerals:
Periodically wipe the material carefully with a soft, clean
cloth to remove oils and fingerprints.
Glass, crystal, etc.: Wipe
with a soft, clean cloth to keep them sparkling.
CAUTION:
Perfume, oil, lotion etc. should applied only to skin your
jewelry will not touch. These products can discolor the
materials or reduce their luster.
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Q. What is a cabochon?
Cabochon refers to the way a gemstone is cut. It indicates that
the stone is smooth, shaped and polished with a flat back. It is
most often the cut of choice for opaque and translucent stones, in
contrast to clear gems which are usually faceted.
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Q. Where do your stones comes
from?
The semi-precious stones and beads we use come from all over the
world. For example, we currently feature Larimar which is found only
in the Dominican Republic; Turquoise from Tibet, Arizona, and
Mexico; and Ocean Jasper from Mexico, but which is also found off
the coasts of many other countries. Bill's experience in lapidary -
the craft of stone cutting and polishing - provides us with the
ability to find the best semi-precious stones.
In addition, we use crystals from Austria, bone beads from India
and Africa, and other materials from around the world.
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Q. You refer to the size of
stones and beads in millimeters (mm). What does that mean in inches?
Millimeters are the standard used to measure lapidary work - cut
and polished stones and beads. Here's a quick and easy way to
estimate the size of stones or beads: 25 millimeters (mm) equal 1
inch.
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Online Shopping
Q. An item I saw last week no
longer appears on your website - what happened?
In most cases, this is an indication that it has been sold.
However, we occasionally shift items from our online store to our
in-home party inventory. If you can describe the piece,
send us an email inquiry and we'll see if it's still available.
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Q. Do I need a PayPal account to
purchase jewelry online?
No. Anyone with a credit or debit card (Visa, MasterCard, AmEx, or
Discover) can place an order with our online store.
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Q. Do you charge Sales Tax?
Your Jewelry Box, LLC is registered with the State of Connecticut,
Department of Revenue Services. This allows us to purchase materials
at wholesale prices, thus benefitting our customers. However, if we
make a sale in Connecticut or we ship to someone who lives in
Connecticut, we are required to charge Connecticut Sales Tax.
If we ship jewelry to a customer who lives in another state, we do
not have to collect sales tax.
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Q. What will the shipping costs
be?
For domestic orders, we typically ship via USPS First Class Mail,
and all shipments are insured in the amount of the purchase. Orders that
total up to $99 will cost $6. Orders of $100 or more will be shipped
free of charge. We do, however, reserve the right to choose other
methods of shipment as necessary.
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Q. If I place an order online, when
will I receive my jewelry?
All orders paid by credit card or money
order will be shipped within three business days of receipt of funds.
Orders paid by personal check will be shipped after the check has
cleared (typically 5-10 business days following receipt). Most
orders are shipped via USPS First Class, and delivered three to five
business days following shipment.
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Q. Can I pay by check?
Yes, but you'll need to place the order by telephone first. Call
us at (860) 623-6394 to check on availability and to place the
order. Orders paid by personal check will be shipped after the check
has cleared (typically 5-10 business days following receipt).
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Q. Do you accept international
orders or payment in foreign currencies?
We welcome international orders. Shipping costs and
insurance on orders up to $249 will cost $16. Orders which total $250
or more will ship free of charge. All payments must be in US Dollars.
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Q. Since you're selling
one-of-a-kind items, why does your shopping cart allow me to change
the quantity?
A few of our items, chains for example, can be purchased in
multiple quantities. But any piece that includes one of our fine
gemstones or hand-crafted bead work can not be reproduced
identically. Changing the quantity for these items will cause delays
in processing your order.
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In-Home Parties or Showcases
Q. How can I book an in-home
party?
Your Jewelry Box is available for
in-home parties or showcases in north-central Connecticut and
portions of western Massachusetts. Call us at (860) 623-6394 to
reserve a date for your event. Then just invite your friends for
a relaxing evening of fun and shopping.
More...
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Q. What do I get if I host an
in-home party?
By hosting one of our in-home showcases or parties, you receive
starting merchandise credit of $20, plus 10% of merchandise sold at the
party. More...
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Q. What is the difference between a "party"
and a "showcase"?
Your Jewelry Box events areb open for a set period of time. Guests can arrive
or leave as needed, share light refreshments, socialize, and shop at our beautiful
display. Becasuse the term "parties" is widely used, we interchange it with "showcase".
More...
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Q. I don't live in Connecticut or
Western Massachusetts, but I'd like to host an in-home party. What
can I do?
Unfortunately, at the moment we're not able to offer in-home
parties outside of our home area. But our online store is open 24
hours a day, 7 days a week.
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Q. If I place an order at a
party, when will I receive my jewelry?
You'll receive your items immediately unless customization is
required. Guests who attend Your Jewelry box in-home showcases can
choose from the wide selection of merchandise that we bring to each party.
Note: Fund raiser showcases can also be arranged.
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Customer Service
Q. How do I contact your Customer
Service Department?
Call us at (860) 623-6394 or send an email to
info@jewelryboxus.com.
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Q. I'd like to return an item,
what is the procedure?
If you are not satisfied with the item(s) you receive, they may be
returned within 10 days for a full refund (minus shipping). Please
call 860-623-6394 or email:
info@jewelryboxus.com before returning an item to describe the
problem or the reason for your dissatisfaction.
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Q. Does the jewelry come with a
warranty?
Jewelry from Your Jewelry Box is
warranted against defects in our work for six months from the date
of purchase. If a problem arises as a result of our construction, we
will repair the item at no cost to you or issue a merchandise
credit, if it cannot be repaired.
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